Feeder - free but frustrating!

I've ranted about giving away free music before. If you want a good example of how not to do it look no further than this recent attempt by UK rock band Feeder.

Now I own several Feeder albums, have seen them in concert several times and have their posters on my living room wall - I guess that qualifies me as a sort of fan. But this annoyed me. Perhaps I'm the only one, and maybe all the positive feedback on their blog confirms that, but here is a message I sent them last night.

this stupid free download doesn't want to work! if you'd really like me to hear your cool new music why not just put it as a download from myspace? oh, cos you won't harvest my details for FeederSpam! yeah, I get it - except I never did get to hear this track cos it won't extract properly.i think you get my point ;)

This morning I got this reply...

You are the first person to say there is a problem ... please can you try again ?If it doesn't work still, please can you describe the problem ?I should add, we never send out spam via our mailing list, it's always important news which we think our fans would like to know!

I did try again. I got it to work. It's playing as I type - but I stand by my request for simplicity.